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Warranty Policy
Delivery Information
Returns & Refund Policy
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Thank you for shopping with Nova G Ltd
To make a return, please ensure your items are unworn, with tags still attached, and that your order was delivered within the last 14 days.
We unfortunately can not accept returns after 14 days from your delivery date.
If you no longer have the form, please include a note clearly stating your name, order number, the name and colour of the item you’re returning, and the reason for the return.
Important: Returns with stains, missing tags, perfume, or any signs of wear on inspection will not be refunded and will be returned to you. If your item is outside the 14-day returns window, your order will also be returned to you. Please ensure you check all of these before posting items back.
Faulty Item: If your item has a manufacturing fault, please email support@novaglasses.co.uk with your order number and photos of the issue.
Our team will review and arrange a suitable resolution. If you return the item without a confirmation email from customer service, the returns cost will not be refunded and your item may be rejected and posted back to you.
At Nova G Ltd, we aim to provide a smooth and fair shopping experience for all our customers. We understand that occasionally items may not be suitable and need to be returned. However, to ensure our service remains sustainable and fair, we operate a Fair Use Returns Policy alongside our standard Returns Policy.
Fair use of our returns service generally means:
We may consider return behaviour to be unfair or excessive if it includes, but is not limited to:
This assessment is based on patterns over time, not on individual orders or isolated returns.
Where we identify return activity that appears to misuse our returns service, we may take one or more of the following actions:
These actions may be taken even if returned items meet our standard returns conditions and are within the stated returns window.
Nova G Ltd reserves the right to refuse returns, restrict accounts, or decline future orders where we believe our returns policy is being misused, in order to protect our business and ensure fairness for all customers.
